Why Clean Data is Key for Behavioral Healthcare RCM Systems
Though Revenue Collection Management (RCM) systems are essential in today’s healthcare industry, they’re easily undermined by inaccurate data. Unfortunately, errors happen more often than many facilities care to admit. This can lead to invoice disputes and delayed payment for services rendered. In order to keep your RCM system running efficiently, it’s important to make sure all captured resident data is accurate and verifiable.
How “Dirty Data” Impacts Your RCM
RCM systems rely on unique codes that define the services provided to residents to generate invoices and other essential documents. This system should reduce errors and promote more accurate billing. Yet billing errors persist in many cases, despite the use of an RCM.
This is because there are several opportunities for the introduction of errors before the RCM generates invoices. If behavioral health techs incorrectly record patient behavior and interaction data during their checks, that inaccurate data will then enter the RCM system and affect insurance payouts. As such, these inaccuracies slow down payment and can ultimately result in lost revenue for your organization.
In short, your investment in an RCM system will be wasted unless you provide that system with accurate, properly formatted data. In these situations, SmartCAT offers an opportunity to collect the right data at the right time in the right place so your RCM delivers the performance you require.
SmartCAT Improves Data Accuracy
SmartCAT is a customizable data collection system for behavioral healthcare applications. When using SmartCAT, employees can start each check by scanning an RFID tag that identifies which resident is in which room. The tech can then confirm residents’ statuses, as well as answer some questions about their condition.
Recording information this way is much more efficient and accurate than using paper forms, as it helps minimize the risk of unusable data due to human error. The reason why SmartCAT can capture data so efficiently is because it offers:
• Automated asset identification
• Real-time data transfer
• Customizable forms
• Date/time stamps
• Dynamic drop downs
• And more…
SmartCAT helps guide techs to collect the right observations and makes it easier for supervisors to rely on the data coming in. At the conclusion of the interaction, the employee simply submits the document. This sends all applicable data directly to the RCM with no additional need for manual input, further reducing the opportunity for errors that occur when translating data from employee records into the RCM system.
Choose SmartCAT to Support Your RCM System
Most modern healthcare organizations have invested in RCM systems to enhance their billing capabilities and improve payment processes. At the same time, when those investments fail to yield improvements, low-quality data can be the root of the problem. And while there are many ways to improve employee reporting, consistent data collection tools can reduce the problem of human error.