SmartCAT XR Support
Some Frequently Asked Questions…
Some of these, RFID, Barcode and Camera, can be configured into your customized surveys while GPS is an feature that is always present and is not configurable to surveys.
You will need the following requirements to do so:
Need Windows ActiveSync 3.7 or higher for Windows XP or earlier, you can download it from Microsoft.
Windows Vista & 7 users may not need ActiveSync 3.7 or higher as Windows Mobile Reader Center can handle that function. (You should be able to download this off the reader the first time you connect, if not then you can download it from Microsoft.
Note: In order to interface with the reader using a Mac operating system, you will need to install Windows on your operating system to connect to the reader.
If not, download it from the following link http://www.microsoft.com/en-us/download/details.aspx?id=14.
If you have “Windows Mobile Device Center” and the reader still refuses to connect, cold reset your device. This can be done by pressing the power and reset button together until the unit restarts.
In order to avoid this problem you need to download Excel 2003 Version is 11.5612.5606.
This is the latest (Service Pack 3) version of Excel 2003.